• Home
  • Background
    • Residential Rehab
    • The Victims
    • The Neighbors
    • The Cities
    • The States
    • The Federal Government
    • Media Coverage
    • Videos >
      • What's New
  • News
    • OC Register Expose Articles
    • OC City Specific Articles
    • Florida News Articles
    • Other States
  • Report Facilities
  • Legislation
  • Court Cases
  • Speak Out
    • Speak Out to Federal Representatives
    • Speak out to State Senate and Assembly
    • Speak out to Local Representatives
  • Contact Us
  Advocates for Responsible Treatment - Southern California

COMPLAINTS OF Neglect, ABUSE OR FRAUD

Filing Complaints of Neglect, Abuse or Fraud

Victims of rogue rehabs deserve justice for the abuse of their trust perpetrated by rogue rehabs that are more interested in money than in the quality of services they promise or the actual care of the customers.  If you have been a victim of this type of behavior in Southern California, here is how to file a complaint with the proper authorities:

1) Contact the Orange County District Attorney's Office hotline with any complaint: 714-647-3228

2) Contact local police to file a complaint of obvious crime such as mental or physical abuse or credit card fraud.  

​3) Contact the Federal Bureau of Investigation for any crime that appears to involve interstate commerce, whether involving luring a person who traveled between states for treatment or billings of labs or insurance that are outside the state of California or a business that operates in multiple states.

4) For complaints about addiction services, in particular, file a complaint with the California Department of Health Care Services.  Write a letter explaining how the operation failed to address the victims' needs by demonstrating inadequate or inappropriate care and send it certified with return receipt to:
         California Department of Health Care Services
         Substance Use Disorder Services
         P.O. Box 997413
         MS# 2601
         Sacramento, CA 95899-7413

For complaints about mental health services, in particular, file a complaint with California Department of Social Services.  
          California Department of Social Services - 1-844-538-8766

​5) If the complaint involved patient safety, you may be able to file a complaint with the accreditor or certifier of the facility.  You can identify the accreditor or certifier typically by looking at the Home Page of the business:
​          File A Complaint with the Joint Commission
          File A Complaint with CARF

6) If your complaint involves health insurance fraud (for example, you were signed up for insurance without your knowledge; reimbursement checks were cashed without your knowledge; your insurance was billed for treatment you did not receive; unnecessary tests were ordered), fill out:
          The Consumer Insurance Fraud Reporting Form
Send it via postal mail, certified with return receipt to
          California Department of Insurance
          Enforcement Branch Headquarters Intake Unit
          9342 Tech Center Drive, Ste. 100
          Sacramento, CA 95826

7) If you believe that a government oversight agency, either the Department of Health Care Services  for addiction treatment or the Department of Social Services for mental health care was negligent or derelict in its oversight of or regulation of the rehab with which you were involved, and should have known it was operating in a  substandard or abusive manner, file a complaint with the California Attorney General.  Write a letter and send it certified with return receipt to:
          Investigations
          California State Auditor
          P.O. Box 1019
          Sacramento, CA  95812

Begin your letter with: "Dear Auditor, I am/My family is writing to you to notify you of failures on the part of the California Department of _________________________ to provide proper oversight and ensure ethical and legal practices in the operation of ________________________ located at _________________________. 
Home
Contact
Join
Victims - File a Complaint
​
Elections
Background
​Residential Rehab
The Victims
The Neighbors
The Cities
The States
​
The Federal Government
​​Media Coverage
​What's New
News
Sheriff's Blotter
Report Facilities
Speak Out
​​​​
  • Home
  • Background
    • Residential Rehab
    • The Victims
    • The Neighbors
    • The Cities
    • The States
    • The Federal Government
    • Media Coverage
    • Videos >
      • What's New
  • News
    • OC Register Expose Articles
    • OC City Specific Articles
    • Florida News Articles
    • Other States
  • Report Facilities
  • Legislation
  • Court Cases
  • Speak Out
    • Speak Out to Federal Representatives
    • Speak out to State Senate and Assembly
    • Speak out to Local Representatives
  • Contact Us