Filing Complaints of Neglect, Abuse or Fraud
Victims of rogue rehabs deserve justice for the abuse of their trust perpetrated by rogue rehabs that are more interested in money than in the quality of services they promise or the actual care of the customers. If you have been a victim of this type of behavior in Southern California, here is how to file a complaint with the proper authorities:
1) Contact the Orange County District Attorney's Office hotline with any complaint: 714-647-3228
2) Contact local police to file a complaint of obvious crime such as mental or physical abuse or credit card fraud.
3) Contact the Federal Bureau of Investigation for any crime that appears to involve interstate commerce, whether involving luring a person who traveled between states for treatment or billings of labs or insurance that are outside the state of California or a business that operates in multiple states.
4) For complaints about addiction services, in particular, file a complaint with the California Department of Health Care Services. Write a letter explaining how the operation failed to address the victims' needs by demonstrating inadequate or inappropriate care and send it certified with return receipt to:
California Department of Health Care Services
Substance Use Disorder Services
P.O. Box 997413
MS# 2601
Sacramento, CA 95899-7413
For complaints about mental health services, in particular, file a complaint with California Department of Social Services.
California Department of Social Services - 1-844-538-8766
5) If the complaint involved patient safety, you may be able to file a complaint with the accreditor or certifier of the facility. You can identify the accreditor or certifier typically by looking at the Home Page of the business:
File A Complaint with the Joint Commission
File A Complaint with CARF
6) If your complaint involves health insurance fraud (for example, you were signed up for insurance without your knowledge; reimbursement checks were cashed without your knowledge; your insurance was billed for treatment you did not receive; unnecessary tests were ordered), fill out:
The Consumer Insurance Fraud Reporting Form
Send it via postal mail, certified with return receipt to
California Department of Insurance
Enforcement Branch Headquarters Intake Unit
9342 Tech Center Drive, Ste. 100
Sacramento, CA 95826
7) If you believe that a government oversight agency, either the Department of Health Care Services for addiction treatment or the Department of Social Services for mental health care was negligent or derelict in its oversight of or regulation of the rehab with which you were involved, and should have known it was operating in a substandard or abusive manner, file a complaint with the California Attorney General. Write a letter and send it certified with return receipt to:
Investigations
California State Auditor
P.O. Box 1019
Sacramento, CA 95812
Begin your letter with: "Dear Auditor, I am/My family is writing to you to notify you of failures on the part of the California Department of _________________________ to provide proper oversight and ensure ethical and legal practices in the operation of ________________________ located at _________________________.
1) Contact the Orange County District Attorney's Office hotline with any complaint: 714-647-3228
2) Contact local police to file a complaint of obvious crime such as mental or physical abuse or credit card fraud.
3) Contact the Federal Bureau of Investigation for any crime that appears to involve interstate commerce, whether involving luring a person who traveled between states for treatment or billings of labs or insurance that are outside the state of California or a business that operates in multiple states.
4) For complaints about addiction services, in particular, file a complaint with the California Department of Health Care Services. Write a letter explaining how the operation failed to address the victims' needs by demonstrating inadequate or inappropriate care and send it certified with return receipt to:
California Department of Health Care Services
Substance Use Disorder Services
P.O. Box 997413
MS# 2601
Sacramento, CA 95899-7413
For complaints about mental health services, in particular, file a complaint with California Department of Social Services.
California Department of Social Services - 1-844-538-8766
5) If the complaint involved patient safety, you may be able to file a complaint with the accreditor or certifier of the facility. You can identify the accreditor or certifier typically by looking at the Home Page of the business:
File A Complaint with the Joint Commission
File A Complaint with CARF
6) If your complaint involves health insurance fraud (for example, you were signed up for insurance without your knowledge; reimbursement checks were cashed without your knowledge; your insurance was billed for treatment you did not receive; unnecessary tests were ordered), fill out:
The Consumer Insurance Fraud Reporting Form
Send it via postal mail, certified with return receipt to
California Department of Insurance
Enforcement Branch Headquarters Intake Unit
9342 Tech Center Drive, Ste. 100
Sacramento, CA 95826
7) If you believe that a government oversight agency, either the Department of Health Care Services for addiction treatment or the Department of Social Services for mental health care was negligent or derelict in its oversight of or regulation of the rehab with which you were involved, and should have known it was operating in a substandard or abusive manner, file a complaint with the California Attorney General. Write a letter and send it certified with return receipt to:
Investigations
California State Auditor
P.O. Box 1019
Sacramento, CA 95812
Begin your letter with: "Dear Auditor, I am/My family is writing to you to notify you of failures on the part of the California Department of _________________________ to provide proper oversight and ensure ethical and legal practices in the operation of ________________________ located at _________________________.